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How do I register?

You can register by clicking on the "Sign up" link at the top right corner of the homepage or you can also find the Sign up button on the Sign in page. Please provide all the required information in the form that appears then submit the information after that you will get an OTP at your provided mobile number (do not share your OTP with anyone). Please review the terms and conditions provided. Your registration will be done.

are there any charges for registration?

No, absolutely not. Registration on prithve.com is completely and absolutely free.

Do I have to register before shopping on vinnarakam.com

You can browse and add products to the cart without registration but only registered shoppers will be able to place orders. An unregistered shopper will be redirected to the sign-in page from where you can register by clicking on sign up just sign in and place an order.

Can I have multiple accounts?

Each email address and phone number can only be associated with one Vinnarakam account.

can I add different delivery address multiple time?

Yes, you can add different delivery addresses multiple times in your vinnarakam.com account but remember that all the products placed in a single order can only be delivered to one address only. If you want different products delivered to different addresses you need to place them as separate orders.

What is my account?

My account is a section where your account details are saved which is created in vinnarakam.com. My account allows you to track current orders, and previous orders, go through your wishlist, add, update, or change your address, change your password, check your happy coins, and logout.

How can I change my password?

Please click on change password option in my account section but to do so you need to sign in to your vinnarakam.com account first. Provide your old password then select a strong and secure password for your vinnarakam.com account and provide that to the new password section Reenter the new password then click on the change password button. Your password will be changed. To know that the password changed successfully, first, log out from your account then go to the sign-in page and provide your User ID and the new password. You will see a successful sign-in.

what if I forgot my password?

Click the forgot password button on the Sign-in page. Provide your registered email ID and click on forgot password button, you will receive an email to your registered email then you can log in.

how can I find a particular product?

You can search for a product by its name on the search bar. The search bar is located at the top of the website, beside Vinnarakam name. You can also go to the menu and browse through the category list.

How can I add multiple unit of a product?

Search for the product you want on the search bar. When you find the desired product, First select the size of the product from the dropdown then add the number of units you want by clicking on the add button if you want to reduce the quantity then click on the minus button. After that click on add to cart button to purchase the product.

Can I call and place an order?

Yes, you can call and place an order. In that case, you must have an account with vinnarakam.com. You have to confirm your registered mobile number or email id then you can place an order on call. When you place an order over the phone you have to specify the product's exact name, brand, size, and quantity. We would request you to go through Cancellation & Returns policy.

Can I order through whatsapp or sms?

Yes, you can order through WhatsApp and SMS. For WhatsApp, you can take a picture of your product list and WhatsApp us at 9088868679 number. Condition, the product list image must be clear, and the product name, brand, size, and quantity must be specified. You can also place an order on WhatsApp by message or you can place an order over SMS Condition, the product message must be clear, and understandable, and the product name, brand, size, and quantity must be specified. You should provide us with your delivery address. Please go through our Cancellation and Returns policy.

What are delivery slots?

Delivery slots are time slots during which you will get your package.

How do I make changes like add or remove products after placing an order?

Once you have placed your order, you will not be able to change or modify the order. You may cancel the order before the order is dispatched.

How do I know if my order placed successfully?

After the successful completion of your order, an order confirmation email containing your order details will be sent to your registered email ID.

How do I get assurance of product quality.

We can assure you about the product quality we provide and deliver. We have the most sophisticated system for product quality checks. We always suggest our customer to check the product at the time of delivery. We never compromise with the product and its quality. We always keep only branded products from renowned brands in our inventory or if there is any seller involved, we thoroughly check the product.

How do I track my order?

You can track your order by clicking on my account > order list section. You will be able to see your current order. Click on the eye button of the order, you will be redirected to the order details page from there you can see the order status.

How do I cancel an order?

You can cancel an order before the order is dispatched. We have a no-question-asked cancellation system.

How do I add my address or change my address?

You can add the address while you are signing up. If you did not add your delivery address at the time of signing up, while placing the order system will ask for the delivery address from there also you can add your delivery address. You can also add, change, or modify your delivery address from the My Account> My Address section.

How do I see delivery charges?

You can see delivery charges while placing an order. Delivery charges are clearly mentioned on the invoice also if there are any delivery charges.

What are the modes of payment I can use?

You can pay for your order on prithve.com using the following payment modes:
1. COD (Cash on Delivery)
2. Credit Card / Debit Card (Rupay/ VISA/ MasterCard)
3. UPI
4. Internet Banking.

Can I change payment mode after placing an order?

The payment mode can not be changed after placing an order.

What if I prepaid my order and do not get all products?

If we are not able to deliver all the products you have ordered and prepaid the amount, you will get the balance amount refunded to your bank account but you have to provide your bank account details such as bank account number and IFSC code otherwise the balance amount will be refunded at Vinnarakam wallet as coin. you can use this at any time against your next orders.

How much time return and refund takes?

We have a no-questions-asked return and refund policy. Generally, the return and refund process takes place within five working days but if there is any technical error the procedure may take up to twenty days. Customers are suggested to go through the Cancellation and Returns policy.

How do I know if vinnarakam.com delivers to my location?

You can check the serviceability of our deliverable area while selecting your PIN code when you place your order.

What are the delivery charges on the order?

Currently, we do not charge any delivery fee for the order you place on vinnarakam.com but if you refuse or reject to take your order without any valid reason then you have to pay Rs.100 max for the delivery service.

What is the minimum order value to place an order?

The minimum order value is Rs. 250 to place an order.

what if my order get delayed?

Our customer support team will inform you about the delay and the expected delivery time.

What if I receive a damaged product?

We make sure our customers get the best products in the best possible form but if there is any error regarding ordered products we have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery executive at the time of delivery.

Fraud prevention

Do not share the OTP With anyone. We never ask for any OTP
Do not share your account password with anyone.
We never call for any advance payment.
Always change your password after 3-6 months.
Our social media accounts are provided on the website. We do not have any other social media accounts profiles websites or domains. All other social media accounts or websites or domains which are similar or identical, are fake and do not belong to us.
Our official email ID and number:
contact@vinnarakam.com
purnimasn01@gmail.com
+91 9088868679
Feel free to contact us.

I would love to suggest products and services provided by vinnarakam.com to my relatives. How can I do so?

You can share through WhatsApp, the link is provided on the website.